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Nintendo Says Joy-Con Syncing Problems Was A Manufacturing Defect

March 23, 2017 | Posted by Joseph Lee

Kotaku reports that Nintendo has released an official statement on syncinc issues for the left Switch JoyCon, calling it a manufacturing variation. Those experiencing the problem can contact Nintendo directly to fix the problem.

Nintendo said: “There is no design issue with the Joy-Con controllers, and no widespread proactive repair or replacement effort is underway. A manufacturing variation has resulted in wireless interference with a small number of the left Joy-Con. Moving forward this will not be an issue, as the manufacturing variation has been addressed and corrected at the factory level.

We have determined a simple fix can be made to any affected Joy-Con to improve connectivity.

There are other reasons consumers may be experiencing wireless interference. We are asking consumers to contact our customer support team so we can help them determine if a repair is necessary. If it is, consumers can send their controller directly to Nintendo for the adjustment, free of charge, with an anticipated quick return of less than a week. Repair timing may vary by region. For help with any hardware or software questions, please visit http://support.nintendo.com.

Meanwhile, CNET reported that Nintendo’s solution is to stick a small piece of conductive foam in the left Joycon, should you wish to solve the issue yourself.

article topics :

Nintendo Switch, Joseph Lee

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